Travel Claims Examiner and Customer Service Representative
Core
First point of contact for reporting and initiating travel claims, assessing coverage eligibility, and communicating findings to claimants.
Role type
Travel Claims Examiner and Customer Service Representative
Builds
Travel claims processing and customer service interactions
Domain
Insurance / Travel benefits
Deliverable
client delivery
Required skills
Independent judgment, communication skills, policy interpretation, HIPAA compliance, time management, problem resolution
Preferred skills
Microsoft Office proficiency, fast-paced team environment adaptability
Responsibilities
Independently process travel claims, handle incoming and outgoing calls with claimants and suppliers, apply knowledge of plans to payment and service, maintain current knowledge of regulations and benefit plans
Seniority
Individual Contributor, entry to mid-level
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