Claims Specialist
Core
Handle inbound and outbound communications to manage the entire furniture repair claim process, including coverage determination, inspection packet review, and settlement administration.
Role type
Claims Specialist (Customer Service & Operations)
Builds
Furniture repair services and customer settlements
Domain
Insurance / Home Services
Deliverable
client delivery
Required skills
Call handling, customer service, claim process management, documentation review, basic math, computer proficiency
Preferred skills
Intake process experience, adaptability to new procedures, teamwork
Responsibilities
Receive and review inspection packets to determine warranty status; manage inbound customer and retailer inquiries; monitor open claims and facilitate closure; process technician calls and document updates; authorize services and order parts; provide guidance on the retailer portal.
Seniority
Entry-level to Junior
