Senior Store PRO
Core
Provide prompt and courteous parts service to customers via telephone, in-store, or dealer shops, ensuring accurate order processing and technical product advice.
Role type
Senior Parts Professional (Automotive Retail)
Builds
Automotive parts inventory and customer solutions
Domain
Automotive retail and parts distribution
Deliverable
product features
Required skills
Automotive parts knowledge, POS system proficiency, customer service, inventory management, vehicle operation (manual transmission), physical lifting (up to 60 lbs), local area knowledge
Preferred skills
ASE Parts Specialist certification, TAMS system operation, cash handling, heavy equipment movement
Responsibilities
Greet customers and understand their needs, look up parts in catalogs or POS systems, process orders with accuracy, advise on technical product needs, maintain store displays and inventory levels, resolve customer issues
Seniority
Senior, hands-on IC