Bilingual Customer Service Representative (English/Spanish)
Core
Bilingual customer service representative managing orders, pricing negotiations, and inventory replenishment for Motion Industries.
Role type
Customer Service Representative (Sales/Operations)
Builds
Order fulfillment, pricing adjustments, and inventory management for industrial supply clients
Domain
Industrial supply / Manufacturing
Deliverable
product features
Required skills
Bilingual communication (English/Spanish), order processing, pricing negotiation, inventory management, multi-tasking, technical product knowledge
Preferred skills
Industry experience, product knowledge
Technologies
Fax, email, business systems, internet search
Responsibilities
Respond to basic customer inquiries about products, provide quotes, and process orders; Negotiate selling and buying prices to influence profitability; Adjust customer prices without contract to meet demands while maximizing profits; Build client relationships for repeat business; Replenish inventory at branch, distribution center, or supplier levels; Determine most profitable shipping methods; Extract inventory and prepare orders for shipment; Handle customer returns; Accelerate pending orders.
Seniority
Individual Contributor, entry to mid-level