Technical Analyst II
Core
Provides Tier II IT support for endpoint devices and applications in clinical and administrative healthcare environments, serving as an escalation point and mentoring junior staff.
Role type
Intermediate IT Service Desk Analyst (Tier II)
Builds
Operational stability for clinical and administrative IT infrastructure
Domain
Healthcare IT / Enterprise IT Support
Required skills
Endpoint troubleshooting, Incident resolution, Microsoft Windows 10/11, Microsoft 365, Active Directory, ITSM tools (ServiceNow), Endpoint security, Device imaging/deployment
Preferred skills
Healthcare IT experience, Epic client systems support, Microsoft Intune, SCCM, ITIL best practices, Identity and access management
Technologies
ServiceNow, Windows 10/11, Microsoft 365, Active Directory, SCCM, Intune, Epic
Responsibilities
Provide Tier II support for desktops, laptops, mobile devices, and peripherals; Perform advanced troubleshooting of OS and healthcare applications; Deploy and maintain endpoint hardware/software; Support clinical technologies like badge readers and medical peripherals; Mentor Level I technicians; Optimize ITSM workflows and maintain documentation.
Seniority
Intermediate, hands-on IC