Technical Support Engineer
Core
Provide first-class technical support, training, and product guidance to customers and end users for electronic/electrical safety products.
Role type
Technical Support Engineer
Builds
Customer support, training sessions, and promotional materials
Domain
Safety, health, and environmental technologies (electronics/electrical)
Deliverable
client delivery
Required skills
technical support experience, communication, problem-solving, product knowledge, stakeholder management, collaboration
Responsibilities
Handle telephone and email support queries, deliver virtual and face-to-face product training, collaborate with Sales & Marketing on promotional materials, guide customers on product application, advise stakeholders on solutions, identify and resolve customer pain points, support product management and QA teams
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