Client Solutions Advisor
Core
Drive customer success and product adoption for repair facilities and dealerships by providing onsite/remote support, training, and territory growth.
Role type
Client Solutions Advisor (B2B account management)
Builds
CCC's electronic parts procurement solution and related tools for the collision and dealership industry
Domain
Insurance technology / Collision repair and automotive dealership operations
Deliverable
client delivery
Required skills
Territory management, B2B account management, collision repair operations knowledge, product training, performance reporting analysis, cross-functional collaboration
Preferred skills
Collision estimating experience, MS Office proficiency, CRM tool usage, extensive travel capability
Responsibilities
Provide regular onsite and remote support to assigned body shops and dealers, deliver product education and drive adoption of new tools, identify new opportunities and support add-on product sales, guide customers through best practices for electronic parts procurement, use performance reporting to support customer success, work cross-functionally with sales and implementation teams
