Customer Service Representative I
Core
Deliver professional customer service and support order fulfillment for electric-electronic equipment and industrial solutions.
Role type
Customer Service Representative
Builds
Customer relationships and order fulfillment processes
Domain
Industrial manufacturing (electric machines, automation, paints)
Deliverable
client delivery
Required skills
customer service, order processing, communication, product knowledge, internal system navigation, cross-functional collaboration, data integrity, prioritization
Responsibilities
Respond to routine customer inquiries via phone and email, process customer orders and quotes accurately, assist with order status and shipment tracking, escalate complex technical inquiries, collaborate with cross-functional teams for order fulfillment, maintain accurate customer records, organize workload to meet service commitments.
Seniority
Entry-level
