Customer Experience Representative - ICS
Core
Execute customer freight orders, monitor delivery performance, and resolve logistics issues to maximize freight potential and ensure on-time, damage-free service.
Role type
Customer Experience Representative (Logistics)
Builds
Freight shipments and customer service interactions
Domain
Transportation & Logistics
Deliverable
client delivery
Required skills
order management, load tracking, billing verification, appointment scheduling, accessorial charge documentation, capacity availability communication
Preferred skills
sales focus, adaptability, composure under pressure, multi-priority management, professionalism with difficult individuals
Responsibilities
Promote positive customer relationships by providing solutions to meet freight needs; Monitor and support on-time delivery and damage-free services; Proactively communicate with customers to resolve load status issues; Schedule pick-up and delivery appointments; Enter orders into the management system; Obtain approval for accessorial charges and spot rates.
Seniority
Entry-level to Junior
