Customer Experience Representative - ICS
Core
Execute customer freight orders, monitor delivery status, and resolve service issues to maximize freight potential and ensure on-time, damage-free service.
Role type
Customer Experience Representative (Freight/Logistics)
Builds
Customer freight orders and load tracking
Domain
Transportation Logistics
Deliverable
client delivery
Required skills
order entry, load status tracking, accessorial charge documentation, appointment scheduling, problem resolution, sales-focused communication
Preferred skills
ability to manage multiple priorities, composure under pressure, adaptability to changing processes
Responsibilities
Enter customer orders into the order management system, schedule pick-up and delivery appointments, obtain approval for accessorial charges and spot rates, proactively communicate with customers regarding load updates and capacity availability, resolve problems to minimize service failures
