Senior Collections and Claims Specialist
Core
Manage complex arrears, collections, and account dispute matters for customer and vendor accounts in the energy equipment sector.
Role type
Senior Collections and Claims Specialist
Builds
Sustainable debt recovery outcomes and resolved claims for energy equipment buyers and sellers
Domain
Energy equipment sales, consumer and commercial credit, claims management
Deliverable
client delivery
Required skills
Arrears management, claims investigation, contract and invoice review, negotiation, hardship assessment, financial distress identification, regulatory compliance, CRM systems proficiency
Preferred skills
Experience with vendor performance disputes, vulnerable customer support, process improvement
Responsibilities
Manage a portfolio of early, late-stage and escalated arrears; Investigate underlying causes of arrears and claims; Negotiate payment arrangements and settlements; Assess hardship requests and identify support options; Escalate matters to Credit, Risk, Legal, or external recovery channels; Maintain accurate records of contact, evidence, and decisions
Seniority
Senior, hands-on IC
