Associate - Trust & Safety
Core
Review and moderate audio, video, and chat interactions to ensure user-generated content follows community standards and protect users from harmful content.
Role type
Associate Trust & Safety Moderator (Content Moderation)
Builds
Safe digital community environments for a regional-language platform
Domain
Online community safety / Content moderation
Required skills
Content moderation, policy enforcement, quality auditing, decision-making, attention to detail, conflict resolution, CRM tools, Microsoft Excel
Preferred skills
Trust & Safety operations experience, social/audio/video platform experience, interpersonal skills
Technologies
CRM tools, Microsoft Excel
Responsibilities
Review and moderate audio, video, and chat conversations; Identify and escalate policy-violating content; Audit recorded conversations for compliance; Maintain accurate records of moderation decisions; Communicate with users and hosts regarding policies; Handle sensitive content professionally; Collaborate with team members on challenging cases.
Seniority
Associate, entry-level to mid-level IC