Customer Service Representative - Onsite
Core
Responds to customer inquiries via telephone, email, or chat to resolve problems and ensure order fulfillment for performance packaging solutions.
Role type
Customer Service Representative
Builds
Order fulfillment and customer satisfaction for packaging products
Domain
Industrial packaging / Logistics
Required skills
Verbal and written communication, Product knowledge, Computer proficiency, Data entry, Organization, Attention to detail
Preferred skills
Ability to work with minimal supervision, Training capability
Technologies
Copiers, Fax machines, Calculators, Internal software
Responsibilities
Interact with customers via phone, email, or chat to provide support and complex product information; Maintain customer accounts and records of interactions; Communicate pricing, shipping dates, and order details; Contact customers regarding claim investigations or adjustments; Collect and enter orders for new products; Support inside and outside sales; Update and maintain files; Handle first-level escalations and forward complex issues to specialists; Train new Customer Service Coordinators.