Customer Service Representative
Core
Provide intermediate-level support and complex information on products or services via telephone, email, chat, or in person to ensure order fulfillment and customer satisfaction.
Role type
Customer Service Representative
Builds
Order fulfillment and customer account management
Domain
Performance packaging industry
Deliverable
client delivery
Required skills
Verbal and written communications, product knowledge, computer proficiency, data entry, organization, attention to detail
Preferred skills
Self-starter capability, ability to work with minimal supervision
Responsibilities
Interact with customers to provide support and complex product information; maintain customer accounts and interaction records; communicate pricing, shipping dates, and order details; respond to complex inquiries and claim investigation results; collect and enter new orders; support inside and outside sales; update and maintain files; field first-level escalated customer problems and forward issues beyond knowledge to specialists; train new Customer Service Coordinators.
