Associate IT Service Center Rep
Core
Provide first-tier technical support to end users for applications, hardware, and workplace technologies, diagnosing incidents and restoring services.
Role type
Associate IT Service Center Rep
Builds
Service restoration and incident resolution for end users
Domain
IT Support / Workplace Technology
Deliverable
client delivery
Required skills
technical troubleshooting, problem-solving, documentation, escalation management, collaboration with IT teams, remote work procedures
Preferred skills
Associate degree in IT, 2+ years IT support experience, familiarity with Microsoft Office suite, Skype, VPN
Technologies
Microsoft Office (Word, Excel, PowerPoint, Outlook), Skype, VPN
Responsibilities
Diagnose and resolve user incidents for applications and hardware; escalate complex issues to second-tier teams; collaborate with network and system administrators; recommend process improvements to reduce recurring problems; document technical issues accurately; communicate resolution status to users.
Seniority
Associate, hands-on IC
