Logistics Specialist
Core
Manage the complete customer order cycle from receipt through delivery, ensuring accurate and timely execution while resolving delivery issues and supply risks.
Role type
Logistics Specialist (Order Management & Customer Service)
Builds
Customer order fulfillment and delivery performance
Domain
Industrial manufacturing supply chain and logistics
Required skills
Order cycle management, ERP system proficiency, data analysis, cross-functional coordination, escalation resolution, performance metrics reporting
Preferred skills
SAP experience, manufacturing process knowledge, customer service report preparation
Responsibilities
Monitor open orders and delivery performance daily, coordinate with production and warehouse teams to confirm material availability, prepare and present customer service performance metrics, participate in customer meetings to review priorities and recovery actions, maintain accurate order records in the ERP system, resolve escalations involving delays and shortages
Seniority
Mid-level, hands-on IC
