Customer Success Manager
Core
Trusted advisor to healthcare providers (HME/Home Infusion) to drive product adoption, operational efficiency, and patient care outcomes.
Role type
Senior Customer Success Manager (Strategic Account)
Builds
Long-term customer success, retention, and growth for healthcare providers using Brightree solutions.
Domain
Healthcare / Home Medical Equipment (HME) / Home Infusion
Required skills
HME/Home Infusion operations management, business process improvement, software implementation, workflow analysis, medical insurance billing/reimbursement knowledge, strategic consulting, risk management, project management, stakeholder alignment, data analysis (Excel/PowerPoint).
Preferred skills
Gainsight experience, leading organizational change initiatives, managing large/regional accounts, infusion pharmacy experience.
Technologies
Brightree Business Management Solution, Microsoft Office Suite, Gainsight
Responsibilities
Partner with executive stakeholders to align business goals and define success strategies; monitor customer performance and risk indicators to improve retention; lead quarterly and annual business reviews; assess operational workflows to recommend efficiency improvements; facilitate working sessions to gather requirements; research and resolve complex customer issues; identify and escalate customer risks.
Seniority
Senior, hands-on IC with strategic account management focus
