Product Specialist (EU)
Core
Configure and adopt AI-enabled clinical research software for life sciences customers, managing the full journey from solution design and training to implementation and ongoing optimization.
Role type
Product Specialist (Customer Success & Implementation)
Builds
AI-enabled clinical research software solutions for life sciences clients
Domain
Life Sciences / Clinical Research / Generative AI
Required skills
Software configuration, customer training, project management, pre-sales support, solution consulting, report generation, environment maintenance
Preferred skills
Clinical research software experience, drug development process knowledge, life sciences compliance familiarity
Technologies
Generative AI, Large Language Models (LLMs), Cloud computing, SaaS
Responsibilities
Configure software solutions to meet customer workflows and requirements; Train customers and administrators on product usage; Manage and coordinate customer projects within scope and timelines; Provide post-go-live administrative and product support; Support pre-sales activities and solution demonstrations; Analyze and support deployment of new product features; Maintain production and sandbox environments; Create customer reports based on business requirements.
Seniority
Mid-level (1–5 years experience)