Claims Customer Solutions Specialist
Core
Lead customer remediation and review initiatives to deliver fair, consistent, and customer-focused outcomes for claims.
Role type
Senior Customer Solutions Specialist (Claims Remediation)
Builds
Remediation projects and operational improvements for claims processes
Domain
Insurance (Life) + Claims Operations
Required skills
remediation project management, complex investigation, stakeholder management, process improvement, risk analysis, data analysis, presentation to senior leaders, critical thinking, customer advocacy
Preferred skills
experience in governance, operational excellence, business improvement programs
Technologies
N/A
Responsibilities
Lead customer remediation and review initiatives; Drive complex customer, process, and operational investigations; Manage end-to-end remediation projects; Partner with stakeholders to achieve remediation outcomes; Analyse complex information and translate findings into actionable recommendations; Present insights and recommendations to senior leaders
Seniority
Senior, hands-on IC