Aboriginal or Torres Strait Islander Identified Customer Service Officer
Core
Provide administration support and customer service to Aged Care Assessment Services (ACAS) clients, particularly Aboriginal or Torres Strait Islander identified individuals, assisting with inquiries, assessments, and plan distribution.
Role type
Customer Service Officer (Aged Care Administration)
Builds
Administrative support for Aged Care Assessment Services (ACAS) operations
Domain
Aged care / Social services
Deliverable
client delivery
Required skills
Customer service, administrative support, communication (written/verbal), problem-solving, planning and organizing, knowledge of aged care services
Preferred skills
Experience with My Aged Care portal, experience in aged care or community service sector
Technologies
My Aged Care portal
Responsibilities
Deliver customer service over the phone, respond to stakeholder emails, assist clients with My Aged Care inquiries and assessment outcomes, mail support plans and decision notices, conduct monthly client surveys, maintain knowledge of aged care services, assist with continuous improvement frameworks
Seniority
Entry to Mid-level, hands-on IC