Complaints Officer (Part Time - 20 hours) Flexible
Core
Manage internal dispute resolution complaints from assessment through to resolution, ensuring fair and timely outcomes for bank members.
Role type
Complaints Officer (Financial Services)
Builds
Fair resolutions for member complaints within a regulated banking environment
Domain
Banking / Financial Services / Regulatory Compliance
Deliverable
client delivery
Required skills
Dispute resolution, complaints handling, case management, regulatory compliance knowledge, stakeholder collaboration, record keeping, trend analysis, negotiation, problem solving
Preferred skills
Tertiary qualifications, training in complaint handling or case management
Responsibilities
Investigate and resolve internal dispute resolution complaints, communicate with members to gather information and negotiate resolutions, maintain accurate records in the Risk & Compliance system, escalate complex or systemic matters, provide operational coverage for the Complaints Manager
Seniority
Individual Contributor, Part-time