Sr. Program Manager
Core
Senior Program Manager driving the Commerce division's release cycles, retention metrics, and cross-functional initiatives to enable the entire customer sales lifecycle on HighLevel.
Role type
Senior IC Program Manager (Release & Strategy)
Builds
Commerce platform features enabling product sales, subscriptions, quotes, payments, and contract management for SMBs.
Domain
B2B SaaS / AI-powered business operating system
Deliverable
production ML models | product features
Required skills
Release management, Product analytics, Risk management, Cross-functional program leadership, Stakeholder alignment, Data-driven decision making, Long-term strategic planning, Process improvement, Change management, Systems thinking
Preferred skills
SQL/BI tool proficiency, Customer success experience, Research interpretation
Technologies
SQL, BI tools
Responsibilities
Define release metrics and dashboards for Commerce pillars; Lead cross-functional initiatives across Product, Engineering, CS, and Marketing; Translate priorities into structured programs with clear owners and timelines; Contribute to quarterly and annual planning; Establish operational cadences for alignment and accountability.
