Customer Service Representative
Core
Technical support and product advisory role helping customers, dealers, and installers troubleshoot issues, select products, and resolve installation concerns.
Role type
Senior IC customer service representative (technical support)
Builds
Product solutions and customer resolutions for home and space management systems
Domain
Home automation / Smart home technology
Deliverable
client delivery
Required skills
technical troubleshooting, product knowledge, CRM proficiency, case management, problem-solving, communication
Preferred skills
trade support experience, curiosity about product mechanics, ability to simplify technical concepts
Responsibilities
Respond to technical enquiries via phone, email, and CRM; troubleshoot product and installation issues; recommend products based on customer needs; guide customers and dealers through selection and operation; investigate performance concerns and manage warranty claims; coordinate replacement parts and repairs; identify recurring issues to improve customer experience