Customer Service Coordinator
Core
Key link between customers, Sales, Production, Despatch, and Transport teams to ensure accurate order processing and project tracking.
Role type
Customer Service Coordinator
Builds
Precast and civil concrete products for infrastructure projects
Domain
Construction / Building Materials / Civil Infrastructure
Deliverable
product features
Required skills
Order management, quotation preparation, stakeholder coordination, problem-solving, Microsoft Office, ERP/CRM systems
Preferred skills
Construction industry experience, supply chain knowledge, multi-priority management, relationship building
Responsibilities
Manage customer enquiries and orders via phone, email, and in person; Coordinate with internal teams for timely delivery; Resolve customer concerns and communicate project updates; Maintain accurate records of interactions and orders; Assist with stock level management.
Seniority
Individual Contributor
