Product Manager - Agents
Core
Own claim-status and voice workflows for AI Agents that manage healthcare revenue cycle claims across payer/provider systems via API, portals, and phone.
Role type
Senior Product Manager (Healthcare Revenue Cycle & AI Voice)
Builds
AI-driven claim status tracking and automated payer calling workflows
Domain
Healthcare Revenue Cycle Management (RCM) + AI Voice Automation
Deliverable
production ML models | product features
Required skills
Healthcare revenue cycle domain expertise, workflow product management, data-driven decision making, technical comfort with APIs/integrations, metrics definition and analysis
Preferred skills
Vendor management, voice/IVR automation experience, EDI standards knowledge (276/277/835), SQL proficiency, RCM operations background
Technologies
APIs, payer portals, AI voice agents, SQL, EDI (276/277/835)
Responsibilities
Define acceptance criteria and quality bars for claim status workflows; design and maintain call flows for payer interactions; track and improve call quality and coverage metrics; coordinate with engineering and payer connectivity teams; analyze call outcomes to drive iterative improvements
Seniority
Mid-Senior, hands-on IC
