Account Manager, SMB Dedicated I
Core
Own a portfolio of 200+ multi-location dental practice accounts, driving revenue per practice (ARPP) through upselling, cross-selling, and expansion into new locations.
Role type
Senior Account Manager (SMB/Multi-location)
Builds
Dandy's operating system for dental offices
Domain
Healthcare / Digital Dentistry / SaaS
Required skills
SaaS account management, upselling/cross-selling, multi-stakeholder relationship management, data dashboard analysis, strategic planning, churn reduction, contract negotiation
Preferred skills
Dental industry experience, experience with multi-site organizations, travel for offsites and customer visits
Technologies
Dandy platform, data dashboards
Responsibilities
Analyze account performance to build strategic engagement plans; identify and execute upsell/cross-sell opportunities; lead expansion into new practice locations; negotiate contract terms with key stakeholders; capture Voice of Customer insights to influence product enhancements.
Seniority
Mid-Senior, hands-on IC