Senior Regional Service Specialist
Core
Senior technical service specialist providing escalation support, training, and consultation for enterprise imaging and networked technology products.
Role type
Senior Regional Service Specialist (Technical Support & Training)
Builds
Enterprise imaging solutions, multifunction printers, and networked technology products
Domain
Enterprise Imaging / Networked Technology / Hardware Services
Deliverable
client delivery
Required skills
complex technical troubleshooting, Tier 2/3 escalation support, formal technical training and instruction, equipment repair and maintenance, curriculum development, stakeholder management, travel management
Preferred skills
experience with multifunction printers (MFPs), proficiency with Microsoft Office, ability to work independently
Technologies
multifunction printers (MFPs), networked products, laptops, handheld devices, mobile tools
Responsibilities
Provide advanced technical and non-technical support for escalated issues involving assigned enterprise imaging and multifunction printer products. Diagnose complex technical problems and work directly with dealer, distributor, and customer teams to develop effective resolutions. Deliver formal technical training, onboarding, certification programs, webinars, and one-on-one instruction for dealers and service personnel. Conduct regular visits to dealers, distributors, and customer locations to provide technical consultation and training. Monitor service performance and key performance indicators to identify problem areas and recommend corrective actions.
Seniority
Senior, hands-on IC with regional travel