14940- Service Operations Manager - AZ - On Site
Core
Oversees daily operational performance within assigned PODs or service teams, ensuring consistent delivery of high-quality service, accurate payroll operations, and exceptional client experience.
Role type
Service Operations Manager
Builds
HR/HCM technology services and managed payroll operations for over 95,000 businesses
Domain
HR Technology / Payroll Services
Required skills
Payroll processing, HRIS functions, multi-state compliance, team leadership, KPI monitoring, process improvement, stakeholder management, conflict resolution, data analysis, SOP development
Preferred skills
PRISM or similar HRIS/payroll systems experience, PEO/ASO/HCM background, prior supervisor experience
Technologies
Microsoft Office (Outlook, Teams, Excel, PowerPoint), PRISM
Responsibilities
Provide day-to-day leadership to Service Operations Supervisors, Service Consultants, and Payroll Specialists; Monitor department KPIs such as retention, case resolution time, error rates, and client engagement patterns; Act as a primary escalation point for complex or high-impact client issues; Conduct performance reviews, manage staffing needs, and participate in hiring/selection processes; Partner with Quality Control, Payroll Tax, Implementation, and Compliance teams to ensure seamless workflow execution; Support the development, rollout, and maintenance of department SOPs, workflows, and training standards.
Seniority
Mid-level Manager, hands-on leadership
