Customer Service Officer
Core
Front desk and phone support for a community centre offering gymnastics, fitness, and sports programs.
Role type
Customer Service Officer
Builds
Welcomes members, processes memberships and payments, and supports program bookings.
Domain
Community services / Fitness & Sports
Deliverable
product features
Required skills
Greeting and assisting customers, handling enquiries, processing payments, managing phone calls, resolving issues, cash handling, maintaining clean reception areas
Preferred skills
Previous customer service experience, ability to stay calm in busy environments, multitasking
Responsibilities
Greet and assist customers as they enter the centre, Respond to enquiries regarding memberships, programs, and bookings, Process payments using EFTPOS and POS systems, Handle customer feedback and resolve issues, Manage phone calls and bookings, Complete cash handling and end-of-day balancing, Keep reception and centre areas clean and organised
Seniority
Entry-level / Generalist
