Platform Manager - Customer Operations
Core
Lead the Customer Operations Appian roadmap and backlog, translating business needs into scalable workflow solutions to improve operational efficiency.
Role type
Senior IC Platform Manager (Low-code/Workflow)
Builds
Customer Operations workflows and automation on the Appian platform
Domain
Financial Services / Wealth Management / Low-code Platform
Required skills
Stakeholder management, relationship building, process improvement, change management, strategic planning, cross-functional collaboration, backlog prioritization, workflow design
Preferred skills
Appian experience, low-code platform ownership, project delivery, financial services background
Technologies
Appian
Responsibilities
Own and maintain the Customer Operations Appian roadmap and backlog; Translate business needs into practical workflow solutions; Act as the central point of connection between Operations, Product, IT, and Appian; Identify and prioritize opportunities for automation and efficiency; Lead stakeholder engagement, training, and adoption activities; Support the measurement of outcomes from workflow improvements
Seniority
Senior, hands-on IC
