Customer Service Specialist
Core
Resolve outstanding accounts and negotiate payment arrangements for customers experiencing financial hardship while maintaining compliance.
Role type
Customer Solutions Specialist (Recoveries & Collections)
Builds
Payment recovery outcomes for credit management clients
Domain
Financial services / Credit management
Deliverable
client delivery
Required skills
Negotiation, problem-solving, verbal communication, empathy, time management, attention to detail
Responsibilities
Manage inbound and outbound calls for outstanding accounts, support customers in financial hardship, negotiate sustainable payment arrangements, resolve account enquiries, maintain accurate account records, adhere to compliance requirements
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