Housing Officer
Core
Manage a portfolio of social and affordable housing tenancies, overseeing the full lifecycle from commencement to exit while proactively supporting tenants to maintain stable housing.
Role type
Senior Tenancy Manager (Community Housing)
Builds
Stable tenancies for individuals and families in Queensland
Domain
Social housing / Community services
Deliverable
client delivery
Required skills
Tenancy lifecycle management, arrears management, conflict resolution, legislative compliance (Queensland Residential Tenancies Act), case management, stakeholder coordination
Preferred skills
Experience with QCAT proceedings, working with housing instability cases
Technologies
Case management systems, property inspection tools
Responsibilities
Monitor rent accounts and address arrears through early intervention, coordinate tenancy commencements, reviews, transfers and exits, respond to property care concerns and disruptive behaviour, conduct tenant visits and property inspections, prepare documentation for QCAT proceedings, maintain accurate case notes and records
Seniority
Senior, hands-on IC