Customer Relations Manager
Core
Manage relationships with key accounts and customers for a hydraulic hose and fittings company, providing customised solutions and resolving issues.
Role type
Customer Relations Manager
Builds
Customer loyalty and sales for hydraulic products
Domain
Industrial equipment (Hydraulics)
Deliverable
client delivery
Required skills
Customer relationship management, sales, strategic planning, onsite visit management, issue resolution, KPI achievement
Preferred skills
Hydraulic product knowledge, industry application knowledge, parts interpreter experience
Technologies
ICT tools
Responsibilities
Answering inbound sales and technical calls, developing and maintaining key account relationships, creating customised customer solutions, performing constant onsite visits, supporting marketing campaigns, resolving customer complaints, liaising with internal teams and customers
Seniority
Individual Contributor