Customer Service Officer
Core
Inbound customer support agent handling phone, email, and live chat enquiries for a consumer business.
Role type
Customer Service Officer (Inbound Support)
Builds
Resolves customer issues regarding orders, deliveries, accounts, and subscriptions.
Domain
Consumer retail / FMCG
Deliverable
client delivery
Required skills
Problem-solving, multi-channel communication, CRM management, prioritization, attention to detail
Preferred skills
Zendesk experience
Responsibilities
Manage inbound calls and service tickets, resolve customer issues from start to finish, maintain accurate CRM notes, liaise with internal teams.
Seniority
Mid-level, experienced IC
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