Sachbearbeiter Technischer Kundensupport (m/w/d) 1st-Level
Core
First-level technical customer support specialist for installed cash refund systems, handling inbound calls, remote troubleshooting, and machine configuration checks.
Role type
1st-Level Technical Support Engineer
Builds
Cash refund systems and vending machine automation solutions
Domain
Automation, Human Machine Interface, Embedded Systems
Deliverable
client delivery
Required skills
technical troubleshooting, remote access tools, ERP system documentation, machine configuration verification, complaint handling
Preferred skills
English language skills, PC proficiency
Responsibilities
Answering inbound customer calls, resolving technical issues via remote access, coordinating complaints to specialist departments, verifying machine configurations and databases, documenting calls and processes in ERP
Seniority
Entry-level, hands-on IC
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