Softwareentwickler für den 3rd-Level-Support (m/w/d)
Core
3rd-level support engineer for agricultural accounting software, analyzing complex technical issues and collaborating with developers to resolve problems and implement customer-specific IT adjustments.
Role type
3rd-level support software engineer
Builds
Agricultural accounting software solutions for tax advisors and farming operations
Domain
Agriculture + Accounting Software
Deliverable
client delivery
Required skills
C#, complex problem analysis, customer consultation
Preferred skills
ability to explain technical concepts simply
Technologies
C#
Responsibilities
Analyze complex technical issues not solvable by 1st/2nd-level support; collaborate with software developers to identify root causes and offer solutions; advise customers on requirements exceeding standard software functionality and implement necessary IT environment adjustments; contribute to quality assurance and further development of accounting systems by preparing technical requirements and new ideas for development projects; work on personal development projects.
Seniority
Mid-level, hands-on IC