Assistant Vice President, Digital Student Experience
Core
Drive improvements in the student experience across the lifecycle by identifying pain points and translating them into actionable roadmaps for platforms, processes, and services within the Learner Experience and Success (LENS) ecosystem.
Role type
Senior leadership digital experience strategist
Builds
Digital student experience initiatives, platform improvements, and service workflows for online learners
Domain
Higher Education / Digital Experience Strategy
Deliverable
product features
Required skills
Strategic roadmap development, cross-functional collaboration, data-driven decision-making, agile methodologies, stakeholder management, change management, team leadership, qualitative and quantitative research, presentation skills
Preferred skills
Multicultural workplace leadership, higher education industry experience, bridging business strategy and tactics
Technologies
None explicitly listed
Responsibilities
Serve as primary liaison between LENS and IT to translate operational requirements into technical roadmaps; advocate for learner needs across digital touchpoints; establish analytics and reporting capabilities to guide strategic decisions; foster a culture of experimentation and iteration; represent the university at a national level as a thought leader.
Seniority
Senior, hands-on leader with supervisory experience