Customer Support Advisor
Core
Providing customer support and administrative assistance to ensure accurate and timely resolution of customer requests within the sustainable mobility and vehicle leasing industry.
Role type
Customer Support Advisor
Builds
Customer support processes and account management workflows
Domain
Sustainable mobility / Vehicle leasing
Deliverable
client delivery
Required skills
Customer service experience, written and verbal communication, attention to detail, organization, time management, Microsoft Word and Excel proficiency, problem-solving
Responsibilities
Processing customer requests accurately and within agreed timescales, supporting colleagues across Customer Care, Sales and specialist teams, taking ownership of customer queries and helping to get them resolved, keeping customer records up to date, using different systems and processes to support customer accounts, building knowledge of products, services and processes, looking for ways to improve processes, ensuring work is completed in line with company policies and procedures