Level II - IT Support Technician
Core
Provide IT support and maintain computer systems, desktops, software, hardware, and applications for multiple site locations in an assigned region.
Role type
mid to senior level IT support technician
Builds
hybrid & cloud-based end user computing instances
Domain
IT infrastructure and end-user computing
Required skills
Windows OS support, O365 administration, Intune management, Azure/Entra ID configuration, hardware troubleshooting, network (LAN/WAN) support, incident management, change management, VoIP/AVD support
Preferred skills
Bachelor's degree in Computer Science or related discipline
Technologies
Windows, MS Office/O365, Intune, Azure, MS Entra ID, MDF/IDF, VoIP, LAN, WAN, VDI, AVD
Responsibilities
Support and maintain computer systems, desktops, software, hardware, and applications for multiple site locations; Administer, support, and deploy hybrid & cloud-based end user computing instances; Install, configure, test, maintain, monitor, and troubleshoot end-user and network hardware, peripheral devices, printing/scanning, video conference equipment, software, iOS, Android, and other products; Maintain ticketing queue with a focus on incident management, ticket prioritization, escalations and closing incidents within allotted SLA; Provide technical advice, guidance, and training to end-user base; Analyze and troubleshoot complex incidents; Evaluate and implement solutions utilizing best practices; Participate in project meetings and provide project related support including PC deployment, refresh, equipment upgrades and application deployment.
Seniority
mid to senior level
