Principal Assistant Energy and Water Ombudsman
Core
Lead the Energy and Water Ombudsman function to resolve disputes between consumers and providers, modernize systems, and drive strategic outcomes in energy and water sectors.
Role type
Principal Assistant Ombudsman (Executive Leader)
Builds
Dispute resolution service for energy and water consumers and providers
Domain
Public sector / Energy and Water regulation
Required skills
Strategic leadership, change management, data intelligence, stakeholder engagement, dispute resolution, team leadership
Preferred skills
Customer service experience, knowledge of climate resilience and energy transition, ability to work with regulators and industry
Technologies
Data analytics tools, case management systems
Responsibilities
Lead the Energy and Water Ombudsman function, advise the Board and stakeholders, drive service innovation, build trusted relationships with regulators and industry, promote inclusive culture
Seniority
Principal, strategic leadership and team management
