Sr Network Engineer (Telecom)
Core
Design, deploy, and support enterprise Cisco Collaboration voice architecture across Disney Cruise Line ships, home ports, and shore-based sites.
Role type
Senior IC network engineer (telecom/voice)
Builds
Production voice and collaboration systems for maritime and hospitality environments
Domain
Maritime telecommunications and voice collaboration
Required skills
Cisco Unified Communications Manager (CUCM), SIP trunking, Quality of Service (QoS) design, Cisco IM & Presence, Cisco Unified Contact Center Express (UCCX), voice gateway configuration (CUBE), maritime/satellite communications integration, security hardening for voice systems, root-cause analysis for complex collaboration issues, change management for telephony platforms
Preferred skills
Cisco Webex and Jabber, DECT wireless telephony, advanced UCCX scripting, ACD routing design, reporting/analytics tools
Technologies
Cisco CUCM, Unity Connection, IM&P, CUBE, UCCX, SIP, H.323, MGCP, RTP/SRTP, DECT, HMS, satellite circuits
Responsibilities
Design and execute dial plans, call routing, and QoS profiles for media-dense voice environments; Lead platform upgrades and migrations for telephony systems; Provide technical mentorship to mid-level engineers; Develop and maintain SOPs, runbooks, and architecture documentation; Provide advanced troubleshooting and 24x7 on-call support for voice services; Coordinate preventative firmware/hardware maintenance; Define and enforce technical standards and configuration baselines
Seniority
Senior, hands-on IC