Hotel Operations Director, Aulani Resort & Spa ($139,200 - $186,600)
Core
Strategic and operational leadership for Front Office, Recreation, and Information Technology at a luxury resort to ensure seamless guest experiences, safety, and financial performance.
Role type
Senior Director of Hotel Operations (Front Office, Recreation, IT)
Builds
Luxury resort operations, guest service delivery, and technology-enabled experiences
Domain
Hospitality / Luxury Resort / Hospitality Technology
Required skills
Strategic planning, multi-departmental leadership, budgeting and forecasting, crisis management, performance metrics analysis, operational reliability, team coaching, regulatory compliance
Preferred skills
Luxury destination resort experience, Hawaii local culture knowledge, enterprise technology sponsorship
Technologies
Enterprise IT systems, cybersecurity tools, digital guest-experience platforms
Responsibilities
Lead Front Office strategy across arrival, departure, lobby, concierge, and guest services; Direct Recreation operations for pools, beach, and water activities ensuring safety standards; Provide executive oversight of resort IT operations and infrastructure; Own departmental budgets, forecasts, and labor strategies; Build and coach high-performing leadership teams; Collaborate with cross-functional partners to optimize the end-to-end resort experience; Provide visible leadership during peak periods and critical incidents.
Seniority
Director, strategic & operational leadership