UX Researcher with AI - Brand & UX Management Department, Marketing Division
Core
Manage user experience across Rakuten's diverse service portfolio and leverage AI to create superior experiences by enhancing usability testing processes.
Role type
Senior UX Researcher (AI & ResearchOps)
Builds
Usability test plans, web surveys, research reports, and efficient UX research frameworks
Domain
Internet services / AI-driven UX
Required skills
Usability testing methodology, AI-driven UX research, ResearchOps framework creation, User behavior analysis, Report synthesis, Stakeholder presentation
Preferred skills
AI-driven participant screening, Interview transcript analysis, Cross-functional collaboration, Organizational management
Technologies
Rakuten AI, ChatGPT, Copilot, Azure, Adobe Firefly, Cursor, Claude, Dify
Responsibilities
Plan and promote effective usability testing methodologies, Design and create web surveys to recruit users, Conduct in-depth interviews and field surveys, Identify usability issues based on user behavior, Create reports to guide service improvements, Leverage AI tools to drive operational efficiency, Create a culture of UX research within the organization
Seniority
Senior, hands-on IC with strategic impact