Project Manager – Customer Care & Aftersales (f/m/x)
Core
Design, optimize, and refine end-to-end after-sales and warranty processes to ensure scalability and operational excellence for XR vision correction and optical systems.
Role type
Senior Project Manager (After-Sales & Operations)
Builds
Global after-sales strategy, service enhancement roadmaps, and operational processes for XR optical systems.
Domain
Optics / Extended Reality (XR) / Hardware
Required skills
Project/program management, cross-functional coordination, process optimization, KPI definition, stakeholder management, strategic planning, risk management, data analysis
Preferred skills
Management consulting experience, international/multi-market project experience, hardware/device industry background, continuous improvement methodologies
Technologies
Project management and analytical tools
Responsibilities
Define and challenge business requirements for system enablement; lead rollout of global after-sales strategy across markets and service partners; coordinate cross-functional workstreams and manage timelines/risks; translate customer insights into prioritized roadmaps for service enhancements; partner with stakeholders to reduce field issues and warranty costs.
Seniority
Senior, hands-on IC