Technical Account Manager, Enterprise Support
Core
Trusted advisor and cloud operations architect helping Enterprise Support customers gain value from AWS services by crafting strategies, providing technical guidance, and ensuring operational health.
Role type
Senior IC Technical Account Manager (Enterprise Support)
Builds
Cloud adoption strategies, operational solutions, and customer enablement programs
Domain
Cloud computing (AWS) / Enterprise IT
Deliverable
client delivery
Required skills
Troubleshooting distributed systems (compute/storage/networking/CDN/databases/DevOps/big data/analytics/security/applications), Technical engineering expertise, Fluency in German (written and spoken)
Preferred skills
AWS services experience, Internal enterprise or external customer-facing technical lead experience, Prior experience as Technical Account Manager, Consultant, Solutions Architect, Platform Engineer, Systems Engineer, or Cloud Architect
Technologies
AWS services, Distributed systems
Responsibilities
Build solutions and provide technical guidance to customers, Ensure AWS environments remain operationally healthy while reducing cost and complexity, Develop trusting relationships with customers to understand business and technical needs, Drive technical discussions regarding incidents, trade-offs, and risk management, Consult with partners ranging from developers to C-suite executives, Proactively find opportunities for customers to gain additional value from AWS, Solve problems across different customers migrating workloads to the cloud, Uplift customer capabilities by running workshops and enablement sessions
Seniority
Senior, hands-on IC