Technical Operations & Order Management Specialist
Core
Provide operational and technical support to the platform by ensuring accurate order processing, monitoring workflows, and maintaining system stability.
Role type
Technical Operations & Order Management Specialist
Builds
Operational order flow and platform stability for optics/optoelectronics industry
Domain
Optics and optoelectronics
Required skills
Order Management Systems, Advanced Excel, Workflow Platforms, IT Ticketing Systems, SLA Monitoring, KPI Analysis, Process Improvement
Preferred skills
English proficiency (B1/B2), Analytical thinking, Problem-solving, Stakeholder coordination
Technologies
Order Management Systems, Workflow Platforms, IT Ticketing Systems, Excel
Responsibilities
Support Rx Verification workflows, Monitor operational order flow, Manage special orders, Coordinate IT tickets, Track SLA compliance, Monitor operational backlog
Seniority
Junior to Mid-level, hands-on IC
