Sr Technical Account Manager, US Federal, Enterprise Support
Core
Strategic technical advisor to US Department of Defense customers, owning support strategy, guiding architecture, and ensuring mission readiness for cloud workloads.
Role type
Senior Technical Account Manager (US Federal)
Builds
Trusted advisor relationships and operational resilience for DoD cloud environments
Domain
US Federal Government / Cloud Infrastructure & Security
Deliverable
client delivery
Required skills
Distributed application design/implementation, Cloud security architecture, Incident management, Well-Architected Framework, Risk Management Framework, Cloud adoption roadmapping, Cross-team coordination, Mission-critical operations support
Preferred skills
AI/ML operational parameters, Infrastructure-as-code, CI/CD pipelines, DoD program office structures, 24x7 support environment experience, Mentoring technical teams
Technologies
AWS (Compute, Storage, Databases, Networking, Security, Containers, Serverless, AI/ML)
Responsibilities
Serve as primary technical advisor to DoD customer portfolios; Conduct proactive operational reviews and health assessments; Lead incident management and root cause analysis; Guide customers through architecture decisions using AWS Well-Architected Framework; Develop strategic cloud adoption roadmaps; Collaborate with AWS service teams to influence product improvements.
Seniority
Senior, hands-on IC with strategic advisory scope