Senior Technical Account Manager, Telco Vertical
Core
Principal technical advisor and 'voice of the customer' for AWS Enterprise Support, driving adoption and operational health of cloud services for diverse industries.
Role type
Senior Technical Account Manager (Telco Vertical)
Builds
AWS cloud solutions and strategies for enterprise customers
Domain
Cloud computing, Telco/Telecommunications
Deliverable
client delivery
Required skills
distributed application design/implementation/operations, technical engineering, cloud architecture, enterprise customer-facing technical leadership, oral and written communication, software design/development, CDN, scripting/automation, database architecture, IP networking, IT security, BigData/Hadoop/Spark, operations management, service oriented architecture
Preferred skills
AWS services, operational parameters and troubleshooting (compute/storage/networking/CDN/databases/DevOps/big data/security/applications), 5G network architecture and call-flows, OSS/BSS troubleshooting
Technologies
AWS (EC2, S3, DynamoDB, RDS, Lambda, CloudFront, IoT), 5G networks, OSS/BSS
Responsibilities
Advise on solutions and provide technical guidance, ensure AWS environments remain operationally healthy, develop trusting relationships with customers, drive technical discussions regarding incidents and risk management, consult with partners from developers to C-suite, collaborate with Solutions Architects and Sales, proactively find opportunities for customer value, provide service event reviews and metrics analysis, solve migration problems, run workshops and training sessions
Seniority
Senior, hands-on IC