Senior Software Development Engineer , Amazon Customer Service AI powered Content Solutions
Core
Lead the design and implementation of large-scale software systems for Amazon's Customer Service Knowledge platform, distilling long-form content into core policy facts to power AI-driven customer experiences.
Role type
Senior Software Development Engineer (Technical Lead)
Builds
Scalable services and the CS Knowledge platform for millions of concurrent users
Domain
E-commerce / Customer Experience / AI Infrastructure
Deliverable
production ML models
Required skills
Software architecture, system design, scalability, mentoring, technical leadership, full software development lifecycle
Preferred skills
Full SDLC experience, coding standards, code reviews, source control, testing, operations
Technologies
None explicitly stated
Responsibilities
Lead design and delivery of large-scale software efforts, architect robust scalable services, champion software development best practices, partner with stakeholders on requirements and deliverables, propose and implement system improvements
Seniority
Senior, hands-on IC with leadership responsibilities