L2 IT Support Engineer (NOC)
Core
Maintain stability and performance of production systems through proactive monitoring, incident lifecycle management, and root cause analysis.
Role type
Level 2 IT Support Engineer (NOC)
Builds
Production systems for Fintech, iGaming, and Marketing clients
Domain
IT Operations / Network Operations Center
Deliverable
infrastructure
Required skills
Proactive monitoring, incident lifecycle management, root cause analysis, log-level analysis, bug tracking system navigation, SQL, Jenkins
Preferred skills
ELK stack, Grafana, PagerDuty, DataDog, JIRA
Responsibilities
Monitor production systems and respond to alerts, manage incidents from detection to resolution or workaround, perform detailed log-level analysis to identify root causes, provide post-deployment support to ensure platform stability, reproduce issues in test environments and communicate resolutions to stakeholders
